Okay, so, I’ve always been fond of Walgreens, but as some of you might know from reading my last blog, I’ve become quite a fan of them! And really, what’s not to love about this wonderful place? You can obtain your prescriptions from them there, pick up a couple of items you might need, and even print off your pictures.
Here’s another thing that I love, love, LOVE about Walgreens – they are truly stepping up to the plate in delivering excellent customer service. Not only did they help me with all of my picture developing needs a week or so ago, but they have also developed an amazing app for smart phones that helps their customers do their shopping more easily!
And I’m not the only person who loves this app. Tweetheart TV’s very own Stephanie Wonderlin, one of the top 100 Women in Social Media, raves about the app on her Tweetheart TV review. You can check out her review of the app here.
The app, which is available on Apple, Android, and Blackberry smart phones, has nine different features, which include pharmacy, photo, store locator, coupons, refill by scan, scanner, shopping list, weekly ads, and shop. Now that’s convenience!
If you’re sick with a sinus infection, bronchitis, pneumonia, or whatever, one of the last things you feel like doing is getting off the couch to go get your medicine from a pharmacy, let alone wait in line to receive said medication around other sick people. Well, now Walgreens helps eliminate the need to wait in line for the medication with their app! All you have to do is scan in your medication bar via your phone camera, or you can simply type in your prescription’s numbers. Afterward, manage and edit your pick up location and time for your refill. Easy, right?
It gets better. Walgreens exceeds my expectations even further with their photo app! You can upload the pictures you want to develop directly from your phone to the Walgreens app, and then you can pick up your pictures at the closest Walgreens location near you! This makes for developing pictures on the road SO much easier as you don’t even need a computer! So now you can come home from your weekend trip with your friends and show your family your adventures with pictures in hand!
Oh, and did you know that Walgreens also exceeds in getting back to their customers on social media? Recently, I tweeted to them about the great experience I had at their store, and they replied to me rather quickly! Here’s what I said:
“#Customerservice done right! Thank you @Walgreens!” I also added a link to the blog I wrote about them last week.
To that, Walgreens replied to me, “This is great to hear! Thank you!” And not only that, but they actually retweeted my message so others could see! Now THAT’S customer service done right!
So Walgreens, you’ve heard it from me – I’m very proud of how you’ve been handling your customer service, and I encourage you to keep up the great work! To everyone else out there, I challenge you to step up and provide excellent customer service to your customers. If all else fails, just channel Walgreens, and you’ll be on the right track!
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