On behalf of the students in my Principles of Management, I want to thank you for your recent presentation.  We appreciate your willingness to take time from your busy schedule to share your strategies for managing change. Again, THANK YOU for sharing your vast work experiences and enthusiasm for life with students in my Principles of Management class! 

Bernadine C.

I wanted to thank you for the wonderful presentation of,” Customer Service and Beyond!” It was truly a structured training and did not include “fluff” in the presentation. It focused on the “WOW” concept of treating the customer/patient.  My staff was engaged the entire 2 hours. They have been applying the knowledge and training they learned to our patients. I believe every company who is in customer service industry could benefit from your training. My staff really enjoyed it and cannot wait until our fall presentation.

Jodie S.

I highly recommend Dawn to any organization that wishes to take their customer service to the next level. She utilizes real world, common examples to demonstrate concepts in an interactive and fun way. All levels of our organization benefitted from the training.

Pamala L. Funk
Assistant City Administrator
City of O’Fallon

I have had the pleasure to hear Dawn Mushill at multiple speaking engagements. She has a tremendous amount of energy and passion for excellence in customer service. Her humor and ability to engage the participants creates an entertaining and enlightening program.

Ann Hughes
Library Director
Glen Carbon Centennial Library

Dawn exemplifies true excellence when it comes to customer service.  She is very captivating and passionate about changing the service industry into one great company one at a time.

Hope Reinneck
Assistant V.P – Operations
FCB Banks

Her presentation was very well received and in just one morning she not only addressed many issues supervisors encounter everyday, but she gave the team useful solutions.  Every manager left the training motivated and better equipped to supervise their staff.

Kendra Cooper, Human Resources Manger
Central Illinois Blood Bank

All of us here at the bank particularly appreciate your positive attitude, evaluation skills, friendly but firm guidance, extensive experience with numerous types and sizes of clients and businesses, timely follow up, and especially your effective and entertaining training presentations.

Harry Hutchison, President
National Bank

The best part of all is that Dawn did reawaken our entire company to the importance of customer service. I have noticed a tremendous difference in how our employees interact with our customers and among themselves. And our customers have also noticed this, which is of course, the most important testament. I highly recommend any company to consider hiring Dawn Mushill/Customer Service and Beyond to take the company to much higher level of customer service.

Katie Hopkins, Executive Vice President
Truck Centers, Inc.

Dawn Mushill has conducted customer training at JCH on four different occasions and we are booking her for a return trip. She has helped managers, top performers, and under achievers find ways to be more customer friendly. Her approach is practical, interactive, and full of examples. We at Jersey Community Hospital highly recommend Dawn to businesses that would like to be more competitive and customer oriented.

Larry Bear, Administrator
Jersey Community Hospital

From the time that I contacted you through the end of your presentation, you were a true professional. You took all of the ideas that we came up with and put them all together into a presentation that was not only informational but interactive as well. That was no easy feat with an audience of approximately 200 people from all over the State of Illinois! Thank you for helping to make the 2007 Illinois Federation of Teachers PSRP Conference as success. I would recommend your service to anyone who asks.

Marietta Miller, Field Service Director
Illinois Federation of Teachers

You held true to your reputation and delivered an energetic and informative presentation to our guests! I have had many compliments on the information that you shared as well as the entertainment that you provided. You have a great talent and it shows. Thank you for meeting my expectations…and “then some!”

Joell Aguirre
Director of Member Services

As always your presentation on Stress Managemnet was the perfect mix of entertaining us while educating us on how to deal with STRESS.

Kate Baker
Christian HomeCare Services

On behalf of this IFT, I want to express appreciation for your efforts at the conference and on behalf of IFT PSRPs – the men and women who work in key supporting roles at schools, community colleges, universities and state agencies across Illinois.

Gail Purkey, Director of Communications

I would accss her strenghts as follows :Passion and Enthusiasm, Professionalism, and…Facilitator Skills – Dawn is able to use a variety of instructional strategies and techniques to increase particpant involvement and skill transfer.

Tom Monroe
Director, Customized Training
Southwestern Illinois College

Dawn represents CTI in a very professional manner and has often referred business to our office.  She has a good sense for business and is always on the lookout for better ways to serve our clients.

Lynette Reinbolt
Director, Center for Training Innovations
Southwestern Illinois College

Just wanted to let you know that you are receiving RAVE reviews for your training, including several unsolicited comments like: “That is the best training class I have ever been to,” “She is a great instructor–I really enjoyed the class,” and numerous comments similar to those! The manager who requested the training has also said the program exceeded his expectation and really met their training needs. Everyone is very pleased!

Stella M. Spalt, Director, Center for Workforce Training
Lewis and Clark Community College

You kept the attention and interest in our guests throughout your presentation.  Your guest participation was great.  The way you get your audience into “your” vision is incredible.  You left my guests motivated and ready to do their jobs.  Thank you.

Joell Aguirre
Director of Member Services
The Growth Association of Southwestern Illinois

Your remarks triggerd ideas that will benefit our company for years to come.  We have already begun to implement some or your suggestions and are confident they will improve our customer service.  By any measure you are an effective speaker and educator.  We highly recommend your services to any business that values their customer service.

Debbie Brauer
Business Development/Marketing Director
Collision Plus Inc.

Dawn has taught time management, organizational skills, customer service, and conflict management to members of our staff and the evaluation forms all indicated that our employees learned practical ideas that they could implement immediately. As a trainer, Dawn interacts with each person and keeps the entire class involved through her unique teaching style and role playing.  We have the opportunity to help plan the training agenda and we were able to work with Dawn to suggest special attention for employees that require more assistance.

Mary Ann Gould
Client Services Manager
J.W. Terrill

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