I am a card girl and have been my entire life. I believe that sending a handwritten card is something that everyone enjoys receiving. It might be for a new grandbaby, an ill relative or even a “just because” card.
Of course, one of the best card selections is your local Hallmark store. I should have taken out stock in Hallmark, given as much money as I have spent over my entire life!
My list for cards was large, so it was time to venture on to Hallmark. The closest Hallmark for me is the Collinsville (Illinois) store.
As soon as the door opened, I heard a friendly voice say, “Welcome to Hallmark!” as she made eye contact with me. She asked if she could assist me, and I explained my list of cards. She graciously took me to show me where each type of card was. I also mentioned that I would like a balloon bouquet and without missing a beat, she listened and whisked away to take care of what I needed.
You know, I am all about time management, so someone who was able to multitask with me is someone who is a WOW in my book.
I gathered my cards and in turning the corner, I heard one of the sales clerks explaining to another customer that clearance is 80% off. Yep, so that got my attention. I was perusing the deals and another clerk said, “If there is something in particular you are looking for, just let me know.” Just about that time, the clerk arrived with my balloons and said, “Thank you for your patience. I apologize for your wait.”
Wait? I didn’t even feel like I was waiting! To me, that is the true trick of having to wait – not feeling like you are waiting because the organization has helped with that wait time.
As I checked out, they reminded me that I could order my chocolate covered strawberries. Mmmmmm. I really wanted to but refrained (simply from a caloric point of view). I used my debit card to pay for the transaction and I intentionally had not signed the back of the card. The clerk asked for my ID. All of the staff were very friendly and clearly, high customer service expectations had been set for all.
Kudos to the owner of the Collinsville Hallmark. YOU get it!