My pedicure might be one of my favorite hours. It is not so much the relaxation (you know that I can’t just sit there – I am working!) but how nice the outcome is with some freshly painted nails and smooth feet.
My recent pedicure started off well. The staff introduced themselves, gathered the tools they needed, asked what type of pedicure I wanted, and got to work.
Then it happened – the staff member’s (the one who was giving me a pedicure) cell phone beeped with a text.
She hid her phone from her boss to read the text. Whatever it said clearly made her angry! She continued to scrape my feet and boom! Another text! She again picked up her phone, read it and, get ready for this – she sent a text back!
So, back to my feet she went AGAIN. About twenty seconds later her phone beeped again, and she stopped (in mid toe), picked up her phone, and went out front.
No explanation. NOTHING.
So, I sat there, for ten (yes, ten) minutes and she was NOWHERE to be found.
I caught the owner’s eye and gesticulated “Where did she go?” with my hands. Clearly, the owner had not seen her leave. So in a different language, she asked the staff where she went. After she received a response, she waited for another employee to finish with another customer and had her finish my pedicure.
I never saw my original girl again.
On the way out the owner asked if everything was okay and also said she was sorry for the confusion. I am not convinced there was confusion as much as horrible customer service. Although I absolutely love going to this particular salon, I have not been back. It has really just left a terrible taste in my mouth.
What would you have done differently?